All systems from Integrated Security Solutions come with one year of standard tech support through a dedicated toll free number at no additional charge. Please refer to your service agreement for further information regarding terms of service and any fees which may apply for further support.

Below is a list of downloads which Integrated Security Solutions Customers may find helpful.

BARRACUDA DVR DOCUMENTATION:

• User Manual > .PDF
• PDA Software User Manual > .PDF
• Networking Guide > .PDF
• PTZ Instructions > .PDF
• Video Quality Trouble Shooting Guide > .PDF

BARRACUDA DVR SOFTWARE:

• Latest Server Software v.4.5.2 > .EXE
• Latest Client Software v.4.5.2 > .EXE
• Multi-Viewer Software > .EXE
• PDA/Cell Phone Viewer > .ZIP
• POS Integration Software > .PDF

CCTV and Alarm Systems Installed In the State of Indiana With No Extended Service Agreement

All electronic devices installed by and purchased from Integrated Security Solutions within the State of Indiana include one year of phone technical support through a dedicated toll free number that is provided at the time of installation. In addition to this, these installations carry a 3 month on-site technical support policy with no additional charges or fees for repair or training except for cases where neglect, abuse, or acts of God are found to be responsible for actual damage to equipment, in which case replacement labor will be zero, but charges will be incurred for parts.

Our standard tech support lines have a maximum turn around time of two business days, though we usually respond with no delay on phone support calls and within one day on on-site issues. After the first 3 months, Integrated Security Solutions reserves the right to charge its current rates for service calls including trip fees and remote management charges, our equipment carries a minimum of one year manufacturers warranty against defect which we will honor. We will never charge you just for calling and asking a simple question, unless you call us more than 5 times with the same question. We do not ever maintain a record of our customers passwords or user names. If you lose your password, minimum charges will incur if its been more than 3 months since your system was installed in order to reset the system remotely.

CCTV or Alarm Systems Installed In the State of Indiana with an Extended Service Agreement In Good Standing Carry the Following Additional Coverage

On a yearly basis, renewable at customers option we provide annual inspection of the system along with any updates in software and general maintenance. All service calls which are not deemed to be caused by acts of abuse, neglect or God will carry a maximum charge of $10 for all parts AND labor. Please refer to servie agreement for specific coverages and limitations.

Systems Installed or Sent to Customers Not In Indiana